At Blackvapor, customer satisfaction is our top priority. That's why we offer an extended warranty on many of our products that goes beyond the legal requirements. This page is intended to give you an overview of the basic aspects of our warranty services and to help you better understand the differences between a guarantee and a legal warranty.

What does the guarantee mean?

The warranty provides you with additional protection for the products you purchase. It covers defects in materials and workmanship as well as functional defects that may occur within a certain period of time after purchase. If any of the products are found to be defective during the warranty period, we undertake to repair or replace them free of charge.

Important information about the guarantee

It is important to note that the warranty has certain conditions and exclusions. This warranty only covers defects that occur during normal, intended use. Damage caused by improper handling, natural wear and tear, or failure to follow care and maintenance instructions is not covered by the warranty.

For detailed information on the warranty conditions of a specific product, please refer to the respective warranty statement that accompanies the product or is available on the product page.

Statutory warranty rights

Regardless of the guarantee offered, your statutory warranty rights remain completely unaffected. This means that in the event of a defect, you still have the right to demand repair, a reduction in the purchase price or withdrawal from the purchase contract, provided that the defect already existed at the time of delivery. These rights apply within the scope of the statutory warranty period.

In Austria and Switzerland, the corresponding country-specific regulations apply.

Exclusions from the guarantee

There are certain damages and situations that are not covered by our warranty. These include, for example, damage caused by improper use or by the use of non-original spare parts. Please refer to the respective product warranty statement for further details.

How can you make a warranty claim?

If you believe your product is covered by the warranty, please contact us using the contact details below. Our customer service team will guide you through the necessary steps to process the claim quickly and easily.

Contact information

If you have any questions about the warranty or how to make a warranty claim, our customer service team will be happy to help you:

Blackvapor eK
Jahnstr. 21
74172 Neckarsulm
Germany

Email: Garantie@blackvapor.de