FREQUENTLY ASKED QUESTIONS
How can I place an order?
Ordering from Blackvapor is quick and easy. Simply select the products you want and add them to your shopping cart. Then proceed to checkout, enter your shipping and payment information and confirm the order. You will receive an order confirmation by email.
Which payment methods are accepted?
You have the option to pay for your order using various payment methods, including Visa, Mastercard, American Express, Maestro, PayPal, Klarna Invoice, Apple Pay, Google Pay, Bancontact, iDEAL, EPS Transfer, UnionPay and Shop Pay.
How much are the shipping costs?
Shipping is free. There are no shipping costs, regardless of the order value.
How long does delivery take?
The delivery time within Germany is usually 1-3 working days. For deliveries to Austria and Switzerland, the delivery time is 2-5 working days. Deliveries to Italy, Spain and France can take up to 8 days. No deliveries are made on Sundays and public holidays.
Can the order be tracked?
Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. You can use this link to track the status of your delivery online at any time.
Alternatively, you can enter your order number and contact information on the tracking page to check the current status.
How can an order be cancelled or changed?
If you wish to cancel or change an order, you should contact Customer Service immediately via email. We will attempt to process your request before the order is shipped.
Contact: service@blackvapor.de
How does the return process work?
Products can be returned within 30 days of receipt.
Further information can be found in the returns portal
FURTHER QUESTIONS
How do I register for the BLACKVAPOR Club?
You can easily register for the BLACKVAPOR Club via the website. Enter your details on the customer club page and immediately benefit from exclusive advantages such as a 10% welcome discount.
How do I use a discount code?
To redeem a discount code, simply enter it in the shopping cart or during the payment process in the field provided. The discount will then be automatically applied to your order.
How do I find out about new products and offers?
By signing up for the newsletter, you will be the first to know about new products, exclusive offers and upcoming sales. BLACKVAPOR Club members also receive early access to special promotions.
How can customer service be contacted?
Customer service can be reached by email at service@blackvapor.de or via the contact form directly on the website. The team is available to answer any questions or concerns.
When will the account be debited?
The account is usually charged immediately after the order has been completed, once the payment has been authorized. When paying by invoice, the payment period is 30 days.